This is a substantial module which deals with the
understanding of the clause requirements of the ISO9001:2000 standard.
Much of the standard is couched in terms which many people may find
difficult to initially interpret and apply to their own situation.
Each part of the standard is examined in some depth and good
practical advice on how it should be interpreted is given. This
section also puts the standards into understandable language
and give practical examples of how they should be applied.
Product Contents
ISO
9001:2000 Clause Requirements
1.0
Scope1.1
General1.2
Application2.0
Normative reference3.0
Terms and definitions
4.0 Quality Management
System 4.1
General Requirement 4.2
Documentation Requirements 4.2.1 General Requirement 4.2.2 Quality Manual 4.2.3 Control of Documents 4.2.4 Control of Quality Records
5.0 Management
Responsibility 5.1
Management Commitment 5.2
Customer Focus 5.3
Quality Policy 5.4
Planning 5.4.1 Quality Objectives 5.4.2 Quality Management System Planning 5.5
Responsibility, authority and communication
5.5.1 Responsibility and Authority
5.5.2 Management representative
5.5.3 Internal communication
5.6
Management Review
5.6.1 General
5.6.2 Review Input
5.6.3 Review Output
6.0 Resource Management 6.1
Provision of Resources 6.2
Human Resources 6.2.1 General 6.2.2 Competence, awareness and training 6.3
Infrastructure 6.4
Work Environment
7.0 Product Realisation 7.1
Planning of Product Realisation 7.2
Customer -Related Processes 7.2.1 Determination of requirements related to the
product 7.2.2 Review of Requirements related to the Product 7.2.3 Customer Communication 7.3
Design and Development 7.3.1 Design and Development Planning 7.3.2 Design and Development Inputs 7.3.3 Design and Development Outputs 7.3.4 Design and Development Review 7.3.5 Design and Development Verification 7.3.6 Design and Development Validation 7.3.7 Control of Design and Development Changes 7.4
Purchasing
7.4.1 Purchasing Process
7.4.2 Purchasing Information
7.4.3 Verification of Purchased Product 7.5
Production and Service Provision 7.5.1 Control of Production and Service Provision 7.5.2 Validation of Processes for Production and
Service Provision 7.5.3 Identification and Traceability 7.5.4 Customer Property 7.5.5 Preservation of product 7.6
Control of monitoring and measuring devices
8.0 Measurement, Analysis and
Improvement 8.1
General 8.2
Monitoring and Measurement 8.2.1 Customer Satisfaction 8.2.2 Internal Audit 8.2.3 Monitoring and Measurement Processes
8.2.4 Monitoring and Measurement of Product 8.3
Control of Non-conforming Product 8.4
Analysis of Data 8.5
Improvement 8.5.1 Continual Improvement 8.5.2 Corrective Action
8.5.3 Preventive Action
Support
Materials
1
Questionnaire - GAP Analysis ISO90012000 assessment2 Guide -
ISO 9001 Structure3 User
Guide - Navigational Aids4 FAQs -
Frequently Asked Questions5 SGL -
End User
Licence Agreement
