Title

	Overview of M2
	ISO 9001:2000 Implementation

Description
The product module introduces the user to typical project stages for the transition of their quality management system to ISO 9001:2000 certification. This plan is presented in five stages, namely: - planning, assessment, development and training implementation and certification In addition to this, important issues relating to planning are addressed, such as, project management, project time-scales, project stages, the success criteria and the effort required to achieve the deliverables. It also deals with the initial interactions with customers and how this opportunity should be used to gain their support and commitment. The subject of the culture change requirement for the organisation is dealt with in some depth as is the degree of commitment required from staff and management. Finally the structure of the whole project is considered together with the requirement for appropriate measures to be in place to determine if objectives have been achieved.
Contents
Project Plan
	Project Plan
		1 Produce Your Project Plan 2 Planning 3 Commitment and Application 4 Project Team 5 The Project Manager 6 Project Manager's Responsibility 7 Authority, Responsibility and Reporting 8 Define Scope, Deliverables and Time-scales 9 Project Plan 10 Estimating the Effort Required 11 Determine Success Criteria 12 Achieving Registration to ISO 9001:2000 13 Customer Awareness 14 Culture Change 1 The decision making process 2 Attitudes of management and staff 3 Attitude to training 4 Attitude to goals and objectives 5 Attitudes to communication 15 Quality Improvement 16 Staff Involvement 17 Identify Key Milestones 18 Determine work tasks and actions 19 What Needs to be Done? 20 Documentation Plan for ISO 9001:2000 21 Allocate duties and Responsibilities 22 Who will do what? 23 How will it affect current activity? 24 What skills will have to be upgraded? 25 Review of Progress 26 How are You going to review progress 27 Produce Implementation Plan 28 Finalise your project plan 29 Effectively communicate the plan
	Appendix
		1.0 ISO 9001:2000 Structure 2.0 Sample ISO 9001:2000 Project Plan 3.0 Sample ISO 9001:2000 QMS Documentation Plan 4.0 ISO 9001:2000 Assessment Questionnaire 5.0 SGL License 6.0 User Guide 7.0 ISO 9001:2000 Frequently Asked Questions (FAQs)