Overview of OP14 
Order Review
1.0 Purpose
1.1 To ensure that customer enquires and orders are received, recorded and reviewed effectively
2.0 Associated Documents
2.1  ISO 9001:2000 Clause 7.2
2.2  Planning Product Realisation OP19
2.3  Quality Planning OP23
2.4 Enquiry Form (or as used in your company)
2.5 Enquiry Register (or as used in your company)
2.6 Quotation Log (or as used in your company)
2.7 Job Book (or as used in your company
3.0

Scope
3.1

This procedure applies to all customer enquiries and orders received by the company.

4.0 Responsibilities Defined
4.1 Sales manager
4.2 Administration staff
5.0 Contents Include
5.1 Receipt of Customer Enquiries
5.2 Review of the Sales Enquiry
5.3 Outcome of the Enquiry Review
5.4 Quotations
5.5 Receipt of Confirmed Order
5.6 Amendment to Orders
5.7 Flowchart - Order Review Process