Overview of OP21 

Quality Management Review
1.0 Purpose
1.1 To define the methods for conducting quality management reviews of the effectiveness of the quality management system as well as the performance of products and services supplied to customer requirements.
2.0 Associated Documents
2.1 ISO 9001:2000 Clause 5.6
2.2 Quality Management Review minutes
3.0

Scope

3.1

This procedure applies to all quality management reviews of the organisation's quality management systems.

4.0 Responsibilities Defined
4.1 Managing Director
4.2 Managers
5.0 Contents Include
5.1 Quality Management Review
5.2 Objectives of Quality Management Review
5.3 Areas Reviewed and Records
5.4 Plans - Management Review Agenda
5.5 Records – Management Review - Meeting Minutes