To
define the method for raising and implementing corrective and
preventive actions to deal with identified non-conformances.
2.0
Associated
Documents
2.1
ISO
9001:2000 Clause 8.5.2 and 8.5.3
2.2
Corrective
Action Form QF 01
2.3
Corrective
Action Register QF 03
3.0
Scope
3.1
This
procedure applies to all corrective actions raised to resolve
identified non-conformances, however they are discovered, such as
from operational checks, receiving materials, internal quality
audits and client complaints.
4.0
Responsibilities
Defined
4.1
Quality
Manager
4.2
Staff
and Recipient
5.0
Contents
Include
5.1
Concept
of the corrective action procedure
5.2
Raising
Corrective Actions
5.3
Records
- Corrective Action Register; Corrective Action Form
